FAQ
FAQ
In this section, you can find answers to FAQ about our products, order placement payment, shipping, frames, returns, and customers support, If you cannot find the answer to your question, you can contact us through our support section.
Products
What sizes are the tableau rugs available in ?
Tableau rugs are available in various sizes, and the dimensions of each product vary depending on its design and type. The exact dimensions of each tableau rug are provided on the respective product page, allowing you to compare the size with your intended space and choose the most suitable option before making your purchase.
Can I choose a frame for tableau rug ?
Yes, you can choose a frame for your tableau rug. On the product page, you can select your preferred frame from the available frame options and order the tableau rug according to your taste and the space where you intend to display it.
Are the color and design of the product exactly as show in the image on the website ?
Yes, the design and color scheme of the tableau rug correspond to the images displayed on the website. However, due to differences in screen settings, ambient lighting, or the display of the device, colors may appear slightly different. We strive to present product images as accurately as possible and as close as possible to the actual appearance of the product.
Are the product images real
Yes, the product images on the website represent the actual designs and products and are provided to showcase the details and appearance of the tableau rugs. However, due to differences in lighting and device display settings, colors may appear slightly different from the actual product.
Placing an Order
How can I place an order ?
To place an order, first select the product you are interested in and go to its product page. After selecting your preferred options, add the product to your shopping cart. Then proceed to the shopping cart, enter the required information, select your preferred payment and shipping methods, and complete your order. Once your order has been successfully placed, the order details will be displayed.
Do I need to have an account to make a purchase ?
Yes, to complete and place an order, you need to create an account on the website. After registering, you can place your order and view and track your order status and order history through your account.
Can I change my order information after placeing an order ?
Once an order has been placed, the order information cannot be changed through your account. If you need to correct any information, please contact our support team as soon as possible so that, if possible, the necessary changes can be made before the order is processed or shipped.
How can I track the status of my order ?
After logging into your account, you can view your placed orders and track the status of each order from the “Orders” section. Information about the order processing stages and current status is displayed in this section.
What should I do if my payment is unsuccessful ?
If your payment is unsuccessful, first make sure that your bank account is in good standing and that your internet connection is stable, then try making the payment again. If the amount has been deducted from your account but the order has not been placed, do not make another payment. Instead, contact our support team so that the transaction can be reviewed.
Shipping
How old does it take to prepare and ship and order ?
The preparation and shipping time for orders is usually between 8 and 15 days. This period includes the time required to prepare and ship the order and may vary slightly depending on the order and destination.
Is shipping available to different cities?
Yes, we offer shipping to different cities, and orders can be shipped nationwide. Shipping to various countries is also available.
What should I do if the product is damaged during shipping ?
If the product is damaged during shipping, please notify our support team as soon as possible after receiving your order and provide photos of the damage so that the order can be reviewed and the necessary action can be taken.
Frames
What is the difference between the frames?
The frames of the tableau rugs differ in color, design, and overall style, allowing you to choose the frame that best suits your taste and the decor of your space. The frame material varies depending on the available option; some frames are made of PVC, while others are made of wood.
Is the frame price included in the final product price ?
The price of all frames is the same, and their cost is already included in the product pricing; therefore, selecting different frames does not change the final price of the product.
Can I change frame after placing an order ?
If you need to change the frame after placing your order, please contact our support team as soon as possible. If the order has not yet entered the preparation stage, it will be possible to change the frame.
Exchanges and Returns
Can I return a tableau rug ?
Yes, you can request a return of the tableau rug within 3 days of receiving your order. To submit a return request, you can open a support ticket through your account so that your request can be reviewed and followed up.
How many days do I have to request a return ?
You have up to 3 days after receiving your order to submit a return request. To submit a return request, you can open a support ticket through your account.
What are the conditions for exchanging a product ?
If the product has a defect or issue, you can submit a replacement request by opening a support ticket through your account within 3 days of receiving your order. Your request will be reviewed and followed up by our support team after it has been reviewed and approved.
What should I do if the product I recive does not match my order ?
If the product you received does not match your order, please notify our support team by submitting a support ticket through your account within 3 days of receiving your order. Once the discrepancy has been reviewed and confirmed, the necessary steps will be taken to resolve the issue and replace the product.
Account and Support
How can I create an account ?
To register on the website, you must have an Iranian mobile number. If you do not have an Iranian mobile number, you can contact us via WhatsApp and send us the photo and details of the tableau rug you would like to order. We will then register your order for you.
How can I submit a support ticket ?
To submit a support ticket, first log in to your account and go to the “Tickets” section. Then select “Submit a New Ticket,” enter the subject and details of your request, and submit the ticket. Once the ticket has been submitted, your request will be reviewed and followed up by our support team.
What information should I include in a support ticket to follow up on my order ?
To track your order through a support ticket, please enter your order number, which is displayed in your account after placing the order, along with a description of your request or question. If necessary, you can also provide additional order-related information so that our support team can review and follow up on your request.
My Question or Issue Is Not Listed Here !
Didn`t find the answer to your question ?
If your question has not been answered in the FAQ section, you can contact us through our support system by submitting a ticket. Our experts will review your request and respond as soon as possible.
