Terms and conditions
Welcome to World of Tableau Rugs Gallery. The Terms and Conditions below set out the terms governing the use of this website and the placement of orders. By using this website and placing an order, you acknowledge that you have read, understood, and accepted the following Terms and Conditions. Our goal is to provide our customers with a reliable, transparent, and satisfying experience. Therefore, we kindly ask you to carefully read these Terms and Conditions before placing an order.
1. Placing an Order
Customers are required to provide accurate and complete information when placing an order, including their first and last name, phone number, address, and any other information required by the website.
The customer is responsible for any problems or consequences resulting from providing incorrect or incomplete information.
Once an order has been placed and the payment process has been successfully completed, the order will be submitted to World of Tableau Rugs Gallery for review and preparation.
Placing an order on the website constitutes the customer’s acknowledgment and acceptance of the store’s purchasing terms and conditions.
2. Product Prices
Product prices and any applicable costs are displayed on the website at the time the order is placed.
The final price of an order is the amount displayed to the customer when the purchase is completed and payment is made.
In the event of a technical error or an incorrect price being displayed, the store reserves the right to review and correct the order. If necessary, the matter will be discussed and coordinated with the customer.
3. Payment
Payment for orders must be made using the payment methods available on the website.
Once the payment has been successfully confirmed, the order will be registered in the system and the preparation process will begin.
If the payment is unsuccessful, the customer may try again.
4. Order Preparation and Shipping
The time required to prepare and ship an order may vary depending on the type of product, the order conditions, the type of frame selected, and the customer’s destination.
Once the order has been prepared, the product will be shipped to the customer using the selected shipping method.
The customer is responsible for providing an accurate and complete delivery address.
If an incorrect address or contact information is provided, any delay or problem with delivery may result in additional costs or additional time required for reshipping.
5. Inspecting the Order Upon Delivery
Due to the nature of the products and the delicate nature of tableau rugs and frames, customers are advised to inspect the condition of the packaging and the product upon receiving their order.
If any visible damage caused by transportation is found, the customer should notify the store’s support team as soon as possible and, if possible, provide clear photographs of both the packaging and the product.
6. Exchange and Return Policy
Tableau rugs and other products offered on the website should be inspected by the customer after receiving the order.
Any request for an exchange or return must be submitted as soon as possible, and no later than 3 days after receiving the order, through customer support or the website’s ticket system.
For an exchange or return to be considered, the product must be in its original condition and must not have been used or damaged for reasons unrelated to the shipping process.
Requests for exchanges or returns will be reviewed based on the type of product, its condition, and the reason for the customer’s request, and will be processed after approval by the store.
7. Product Discrepancies
If the product received does not match the order placed, the customer must notify the store through customer support as soon as possible.
After reviewing the order information and photographs of the product, if the discrepancy is confirmed, the necessary measures will be taken to resolve the issue and determine the appropriate action regarding the order.
8. Products with Frames
If a frame is selected for a product, the specifications and price of the selected frame will be displayed when the order is placed.
Customers are responsible for reviewing the selected frame option and its specifications before making the payment.
If the wrong frame option is selected, any request to change the frame after the order has been placed will be reviewed based on the preparation status of the order.
9. Order Cancellation
A request to cancel an order must be submitted as soon as possible after the order is placed and before the product enters the preparation or shipping stage.
If the order has already entered the preparation or shipping stage, it cannot be canceled.
10. Customer Support
Customers can use the support section and ticket system on the website to track their orders, ask questions about products, report problems, or follow up on requests related to their purchases.
For faster assistance, customers are advised to include their order number and provide complete details regarding their request in the ticket.
11. Protection of Customer Information
The information provided by customers when placing an order or using the website’s services is used for processing purchases, delivering orders, providing customer support, and communicating with customers regarding their orders.
World of Tableau Rugs Gallery is committed to protecting customer information, to the extent possible, in accordance with applicable laws and privacy principles, and to refraining from unnecessary use of such information.
12. Website Content
All images, texts, designs, trademarks, and other content published on the website belong to World of Tableau Rugs Gallery or are used with the appropriate authorization. The use, copying, or distribution of such content without permission is not permitted.
13. Changes to the Terms and Conditions
World of Tableau Rugs Gallery reserves the right to update or modify the website’s terms and conditions when necessary.
The latest version of the terms and conditions will be available on this page after publication. Continued use of the website or placing an order after the changes have been made constitutes acceptance of the updated terms and conditions.
14. Contact Us
If you have any questions, concerns, or problems regarding your order, products, or store services, you can contact World of Tableau Rugs Gallery through the support section and ticket system.
